Bare bum wrote:https://blog.cruise1st.co.uk/cruise-tips/what-happens-when-port-stop-cancelled/
Google's your friend Neil.
redrobo wrote:Bare bum wrote:https://blog.cruise1st.co.uk/cruise-tips/what-happens-when-port-stop-cancelled/
Google's your friend Neil.
Thanks for that but already got that info.
TUI will not respond with answers to our concerns which is annoying as other cruise lines have already cancelled stop overs to Israel.
Evidently not their role to provide update as we booked through a TUI Appointed agent and not via their web site despite all emails and conformation details coming from their Customer Services team who appear to want to pass the responsibility....
Scouseport_Shrimp wrote:redrobo wrote:Bare bum wrote:https://blog.cruise1st.co.uk/cruise-tips/what-happens-when-port-stop-cancelled/
Google's your friend Neil.
Thanks for that but already got that info.
TUI will not respond with answers to our concerns which is annoying as other cruise lines have already cancelled stop overs to Israel.
Evidently not their role to provide update as we booked through a TUI Appointed agent and not via their web site despite all emails and conformation details coming from their Customer Services team who appear to want to pass the responsibility....
Your contract is whoever you booked with.....one of the dangers of not booking direct.
Alexandria will no doubt be cancelled, and I cant't see Alexandria being the substitute.....it's a dump anyway.
More than likely Alanya in Turkey.
Have a look on the FB Marella page, and see what's going on on there, also perhaps on Cruise Critic or Trip Advisor.
redrobo wrote:TUI Customer Services would not provide an answer to our question.
Finally spoke to Marella Cruises and to date no decision about whether they are making the planned stop over in Haifa Israel despite majority of other cruise lines having taken the decision to cancel their Israel visits.
Have to say that TUI Customer Services do NOT provide any assistance despite being their to help clients out if they have a problem or need help.
Last year had a cruise with Celebrity and their Customer Services where excellent.
redrobo wrote:We booked through a TUI Team member @tui.co.uk.
Evidently TUI Customer Services only will deal with clients who book directly on line with them.
TUI Shops and TUI Team Members are a separate entities and in both cases it now transpires that you have to deal with them directly.
What I and others find ridiculous and baffling is that all documentation and payments are handled via Customer Services including Seat Allocation, Trips whilst in Jordan and bookings for specialist dinners.
Seems absolutely crazy that on the documentation and booking confirmation details the contact at TUI are........Customer Services which you are encouraged to call or email if you require any information.
Any how we just wait to see when the visit to Israel will be canceled in line with what other cruise companies have already done.
Thanks for your responce anyhow....
Gone_Shrimping wrote:I would think travelling anywhere in the world where there are large Muslim populations is going to be risky for the foreseeable future. Not that many years since the mass murders in Bali.
Israeli security will have been tightened up after the terrorist attacks so Haifa probably safe but not really a relaxing sort of place to stop.
redrobo wrote:TUI have cancelled stop over at Haifa and replaced it with a stop over at Port Sokhna on the Suez Canal for trips to the Cairo area.
There is a Facecloth page now dedicated to this cruise with more and more wanting to cancel cruise altogether but TUI are not at the moment considering such action as they regard the change as 'not a major alteration' which many dispute.
Personally I'm concerned about our safety in Petra and Jordan and still feel that as and when things get worse in that region that the cruise will be cancelled .....
Scouseport_Shrimp wrote:redrobo wrote:TUI have cancelled stop over at Haifa and replaced it with a stop over at Port Sokhna on the Suez Canal for trips to the Cairo area.
There is a Facecloth page now dedicated to this cruise with more and more wanting to cancel cruise altogether but TUI are not at the moment considering such action as they regard the change as 'not a major alteration' which many dispute.
Personally I'm concerned about our safety in Petra and Jordan and still feel that as and when things get worse in that region that the cruise will be cancelled .....
Are there not different sets of circumstances as to what constitutes a major change of itinerary?
As you plan on an excursion to Petra I'm assuming your cruise ship will be alongside at Aqaba. Aqaba is a fair old distance by road from Petra, so that distance by road could pose all the potential for it being too dangerous.
I'm following with interest.
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